Client communication: No room for one-size-fits-all under third pillar

Consumer Duty’s third pillar is a game-changer for client comms

clock • 4 min read

Stephen Mitchell explores Consumer Duty's vital third pillar of tailored communication, plain language, and ESG insights

It's only been a handful of months since the requirements of Consumer Duty came into full force and in an ever-evolving landscape of financial advice, the values and meanings behind the new regulations are not only more prominent than ever before, but arguably, more important.    The third pillar of Consumer Duty revolves around ensuring that clients are not only well-informed but also equipped with materials that are tailored to their specific needs. Tailored communication  The cornerstone of the third pillar of Consumer Duty is the recognition that one size does not fit all when it...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Consumer Duty

Model Office launches automated Consumer Duty board report

Model Office launches automated Consumer Duty board report

Comes as the 31 July deadline looms for advice firms of all sizes

Isabel Baxter
clock 16 May 2024 • 1 min read
Data analysis critical as Consumer Duty annual report deadline looms

Data analysis critical as Consumer Duty annual report deadline looms

Firms of all sizes must complete Consumer Duty report by 31 July

Jenna Brown
clock 15 May 2024 • 3 min read
Advisers told 'show your workings' in first Consumer Duty report

Advisers told 'show your workings' in first Consumer Duty report

Consumer Duty was not a 'once and done' scenario

Jenna Brown
clock 15 May 2024 • 3 min read